Returns & Exchanges
At The Hen Planner, we want you to be completely satisfied with your purchase. If your items aren't quite right for the celebration, you can return them within 30 days of delivery for a full refund or exchange.
Check Eligibility
Ensure your items are unused, in their original packaging, and still have all tags attached before starting the process.
Contact Support
Email our customer service team with your order number to receive a return authorization code and the correct return address.
Pack and Ship
Securely package your items to prevent damage during transit and send them back using a tracked shipping service of your choice.
Receive Refund
Once our warehouse inspects and approves your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing